Question 1

What is UMANG?

Accepted Answer

Unified Mobile Application for New-age Governance (UMANG), a Digital India initiative of Ministry of Electronics and Information Technology (MeitY) refers to the multiple government services being made accessible to you through UMANG mobile App, Website, SMS short code, and UMANG toll free IVR.

Question 2

What is the aim of UMANG?

Accepted Answer

The aim of UMANG is to fast-track mobile governance in India.

Question 3

How will UMANG achieve its aim?

Accepted Answer

UMANG intends to provide convenient accessibility of major services offered by Central and State Government departments, Local bodies and other utility services from private organizations. It provides a unified approach where you can install one application to avail multiple government services on multiple channels like mobile application, web, IVR and SMS which can be accessed through smartphones, feature phones, tablets and desktops.

Question 4

What is the utility of UMANG if I already have many government applications?

Accepted Answer

Availability of many department services on a single unified mobile app has more utility for you. With UMANG, you do not need to download multiple mobile apps for availing services of different central and state government departments.

Question 5

How is UMANG better than installing individual mobile apps?

Accepted Answer

You do not need to install or update the app (again and again) to avail government services if more departments are added to the platform. UMANG provides a uniform experience across department services including payment-based transactions.

Question 6

What are the security measures used in UMANG?

Accepted Answer

UMANG uses latest industry standards as security measures such as MPIN  and OTP.

Apart from MPIN, the account recovery options such as security questions, alternate mobile number and email address ensure that the UMANG account details are never compromised. The account recovery options appear when you forget your MPIN.

In addition, your profile details are saved in encrypted format in the system so that no one can read these details. Further, you can manage the security settings in the app based on your device requirements. You can go to the Navigation Drawer > Settings > Account Settings or Navigation Drawer > My Profile > Account Settings to manage your Account settings.

Question 7

I have lost my handset, what do I do?

Accepted Answer

You should immediately call us at our toll free number 10505 to avoid any misuse of your UMANG account.

Question 8

How can I access my UMANG account, once blocked?

Accepted Answer

Once blocked, you will be forcefully logged out from all devices and you won’t be able to login. In order to login/re-activate your UMANG account, you will have to enter your registered mobile number and MPIN only after 24 hours.

You can also get your account unblocked by calling our customer support team at our toll free number 10505.

Question 9

How do I delete my UMANG account?

Accepted Answer

Deleting account option can be found under Settings > Account Settings > Delete My UMANG Account. This will delete all your personal settings, UMANG account details, cache and your profiles will also be de-linked. You will no longer be allowed to login to this account. You will need to create a new UMANG account in order to access UMANG.

Question 10

What “up time” can I expect from UMANG?

Accepted Answer

UMANG does not guarantee the availability of department services offered by its Service Providers at all times as the availability of the services depend on several factors such as telecom network, Cloud Service Provider, and respective partner Service Providers. However, all efforts will be made to maintain the highest availability of services.

Question 11

Who is a service provider on UMANG?

Accepted Answer

UMANG provides major services offered by Central and State Government departments, Local bodies and other utility services from private organizations. Such entities providing these services have been referred as Service Providers.

Question 12

Will UMANG provide multilingual support?

Accepted Answer

Yes, UMANG supports 12 major Indian languages in addition to English.

Question 13

How many services will be provided by UMANG?

Accepted Answer

UMANG will provide major government services. The onboarding of different citizen-centric government services on UMANG is envisaged to be a continuous process that will result in increasing the number of such services on UMANG with the passage of time. UMANG is targeted to provide 200 applications with approximately 1200 services by December 2019. The services will be from various government departments of Centre, States, Local bodies and some private utility services.

Question 14

How can I register on UMANG?

Accepted Answer

You can register on UMANG through the following interfaces:

Web
Mobile App
However, you do not need registration for using UMANG department services through IVR and SMS.

You can directly use the IVR number and SMS number to avail the UMANG department services available on SMS and IVR.

Question 15

Can a single UMANG account be used by multiple members?

Accepted Answer

No, single UMANG account cannot be used by multiple members as you can use single mobile number as your registered mobile number and that number  cannot be used again to create another account unless the account linked with this number is deleted or registered mobile number is changed through settings and proper validation is done.

Question 16

I have lost my phone, will my details be compromised?

Accepted Answer

No, your details will not be compromised because MPIN validation is required for any service access or profile change. You can even contact customer support and block your account.

Question 17

How can I login on UMANG?

Accepted Answer

You can login using mobile number with MPIN (if set) or OTP. If you are not a registered user and trying to login, you will not be able to login. You need to go to the New User section and complete the registration process. If you find any difficulty in login or registration, you can check the network connectivity and can try after some time. For any assistance, you can call the UMANG customer care support at 10505.

Question 18

How can I access UMANG?

Accepted Answer

You can access UMANG through the following interfaces:

Web
Mobile App
IVR
SMS

If you are accessing the UMANG app or web interface, you must complete the registration process to avail UMANG department services.

Question 19

Can I avail UMANG department services only through the mobile app?

Accepted Answer

UMANG department services can be primarily availed through UMANG mobile app or through UMANG website. However, particular department services may be made available on Pull SMS and IVR.

Question 20

Can I access UMANG on my desktop?

Accepted Answer

Yes, you can access UMANG from desktop using the UMANG website www.umang.gov.in.

Question 21

Can I access state-wise department services on UMANG?

Accepted Answer

Yes, you can access state-wise department services in UMANG by clicking on the State tab.
All department services related to the state selected by you are displayed on this screen.
If the user has not selected any State in profile, an option to select a state appears on this screen when the user accesses this tab for the first time.
In addition, users can access All, Central, and State department services by clicking on the All Services tab.

Question 22

How much memory should be there on my mobile to download the UMANG app?

Accepted Answer

The size of the UMANG mobile app is around 12-40 MB depending upon the operating system.

Question 23

How can I download the UMANG app?

Accepted Answer

UMANG application is available on Android, Windows and iOS app stores. Just type UMANG in the search text box. The search results are displayed. In the search results, select the UMANG app from MeitY and download it.

Question 24

What will be my mobile charges for using the UMANG?

Accepted Answer

You access UMANG on your mobile devices using the Internet/GPRS data connection or Wi-Fi. The data charges if any will be applicable as per your data plan.

Question 25

How can I get information on using UMANG application?

Accepted Answer

To know about using UMANG application, you can access UMANG User Manual available in the Help & support section.

Question 26

How can I update or modify my personal details?

Accepted Answer

To update the profile details:
1.      Click the  icon.
2.      Click the My Profile tab for adding personal details.
3.      Click on UMANG profile.
4.      Click Edit.
5.      Edit the details.
6.      Click Save.
7.      Enter MPIN for updating the changes made in profile.
8.      Click DONE.

Question 27

How does maintaining 100% updated profile help me?

Accepted Answer

Maintaining 100% updated profile enables you to:

Receive relevant app suggestions, email communication and notifications.
Auto-fill profile information wherever required while filling any department form or applying for service. UMANG profile is used to auto-fill any department form in app.

Question 28

Who can view my profile details?

Accepted Answer

Your profile details can be viewed and authenticated by you and your service departments only.

Question 29

How can I change my registered mobile number?

Accepted Answer

To change the mobile number:
1.      Click the  icon.
2.      Click on Settings.
3.      Click on Account Settings.
4.      Click on Change Registered Mobile Number.
5.      Enter the MPIN.
6.      Enter a new mobile number to be registered.
7.      Validate the newly entered mobile number.

Question 30

Can I link multiple mobile numbers for recovery?

Accepted Answer

Yes, you can add an alternate mobile number for account recovery when you forget your MPIN.

Question 31

Can I link my social account like Facebook and Twitter with UMANG profile?

Accepted Answer

Yes, you can link your Twitter and Facebook accounts with UMANG profile. UMANG can also be linked with Google+.

Question 32

How can I link the UMANG account with social profiles through the profile section?

Accepted Answer

To link the UMANG account with social profiles:
1. Click the  icon.
2. Click the My Profile tab.
3. Click Social Media Accounts.
4. Select Facebook, Google + or Twitter option and link specific account.

Question 33

How can I delete my profile?

Accepted Answer

To delete the profile:
1. Click the  icon.
2. Click the Settings tab.
3. Click on Account Settings.
4. Click Delete My UMANG Account. A confirmation message appears.
5. Click ok if you want to proceed with the deletion.
6. Enter the MPIN.
7. Click the next icon. A confirmation message appears again.
8. Your account is successfully deleted.

Question 34

What happens to my deleted profile?

Accepted Answer

Your data is deleted from the UMANG system when you delete your profile.

If you have deleted your profile, you have to again sign up as a new user in the UMANG to avail the services again and all of your previous data shall be erased.

Question 35

After deleting my profile, can I login again with the same credentials?

Accepted Answer

No, after deleting your profile, you cannot login. You have to register as a new user and again fill in your details to login again.

Question 36

Can I stop receiving SMS and emails from UMANG?

Accepted Answer

No, you cannot stop receiving SMS and emails from UMANG. You need to delete your account from UMANG to stop receiving the notifications.

Question 37

How can I stop receiving emails and SMS communication from UMANG?

Accepted Answer

UMANG sends only relevant and important communication to you through SMS and email. However, if you want to stop receiving these emails and SMS, you need to delete your account from UMANG.

Question 38

What is MPIN and why do I need to set the MPIN?

Accepted Answer

MPIN stands for "Mobile Personal Identification Number."

It is a personal code that acts as your password for accessing UMANG. MPIN is invoked for login, payments, change requests, and profile change transactions to ensure authenticity.

Question 39

Do I need MPIN to edit any profile information?

Accepted Answer

Yes, you need to authenticate your credentials using MPIN to edit your profile information.

Question 40

What is the process of changing MPIN?

Accepted Answer

To change the MPIN:

1. Click the  icon.
2. Click Settings.
3. Click Account Settings.
4. Click Change MPIN.
5. Enter the following details:
–  Old MPIN
–  New MPIN
–  New MPIN for confirmation
6. Click the next icon.
7. Once MPIN is changed you will be logged out from all the devices and need to login again.

Question 41

Can I change my home page to any other page?

Accepted Answer

Yes, you can select another app page as your Home page.

To change the Home page:
1. Click the  icon.
2. Click the Settings tab.
3. Click Default Tab.
4. Select another page from the list.

Question 42

How can I change my UMANG app language?

Accepted Answer

To change the language:
1.      Click the  icon.
2.      Click the Settings tab.
3.      Click Language.
4.      Select another language from the list.

Question 43

How do I increase the font size?

Accepted Answer

To increase the font size:
1. Click the  icon.
2. Click the Settings tab.
3. Click Font Size.
4. Select any one of the following options:
–  Small
–  Normal
– Large

Question 44

Why adding email ID to my profile is important?

Accepted Answer

You should add email ID to your profile to recover your account when you forget your MPIN.

Question 45

Do I need to logout every time?

Accepted Answer

No, you do not need to logout every time after accessing the app. In case you still wish to log out, you may follow the below steps:

To logout:
1. Click the  icon.
2. Click Logout or you can click the logout button available on the web interface.

Question 46

What does favourite department mean?

Accepted Answer

When a department is marked as favourite, it starts appearing in the favourite section.  The Favourite section acts as a repository or dashboard of shortcuts from where users can directly access departments without going through a search and discovery process.

Question 47

Is there any limit on the number of departments I can favourite?

Accepted Answer

No, there is no limit on the number of departments that you can mark as favourite.

Question 48

How can I locate departments?

Accepted Answer

You can locate department’s office address by selecting the View on Map option from the 3 dots  icon placed on the department card and top right corner of the department Home page.

Question 49

How can I view information related to the department service?

Accepted Answer

You can view information related to the department service by clicking on the I icon available on the service cards displayed on the department Home page.

Question 50

How can I search for a department service?

Accepted Answer

You can search for a department service by entering the service name in the search bar.

Question 51

What are “trending” departments?

Accepted Answer

Trending departments are the most popular departments that are being used and accessed by most of the people. You can find trending departments on the Home screen in the trending section.

Question 52

What are “New and Updated” departments?

Accepted Answer

New and Updated departments  refer to the departments that are updated or added new into the app. You can find New and Updated departments on the Home screen in the new and updated section.

Question 53

How can I access departments?

Accepted Answer

You can access departments by clicking on the department cards listed on the Home page of the app. For example, to access CBSE, simply click on the CBSE card and the system redirects you to its main page.

Question 54

How does Sort and Filter work on departments?

Accepted Answer

The filter enables you to view departments based on the selected criteria. Sort enables you to view the department list in alphabetic order.

The Sort and Filter options help in listing the departments on the basis of categorization, type, and alphabetic order.

Question 55

How many languages does the UMANG app support?

Accepted Answer

UMANG supports 23 shortlisted languages including English and Hindi.

Question 56

How can I change my default language?

Accepted Answer

To change the language:
1. Click the menu  icon.
2. Click the Settings tab.
3. Click Language.
4. Select the language from the list provided.
5. Click Ok.

Question 57

I am having trouble with a department, what should I do?

Accepted Answer

If you are facing trouble with a department, you can contact the UMANG customer support team at 10505.

Question 58

How can I contact the UMANG customer care team?

Accepted Answer

If you have any query related to UMANG, you can contact the UMANG Customer Care team using the Phone Support, Email Support and Live Chat options. 
To contact the UMANG customer care team:
1. Click the menu icon.
2. Click Help and support.
3. Click any one of the following options:
–  Phone Support: To call the customer care executive.
–  Email Support: To write to the customer care executive.
–  Live Chat: To chat with the customer care executive.

Question 59

How can I contact the department’s helpdesk?

Accepted Answer

If you have some queries related to departments, you can view department information to contact the department's helpdesk.

Click the 3 dots icon on the Home screen to visit the website or connect with the department’s helpdesk.

Question 60

What all queries can be addressed by UMANG customer care?

Accepted Answer

You can contact UMANG customer care to address all your queries related to UMANG app, such as how does the UMANG app work and what all services can be accessed on the UMANG platform.

Question 61

What are the different mediums to get support from UMANG customer care team?

Accepted Answer

You can get support from UMANG customer care team using the following options:
Live chat
Email Support
Phone support

Question 62

Can I email my grievance or concern to customer care?

Accepted Answer

Yes, you can contact the UMANG customer care to resolve your queries, grievances and concerns by writing an e-mail to customercare[@]umang[dot]gov[dot]in.

Question 63

How can I submit my feedback?

Accepted Answer

You can submit your feedback using the Send Feedback option under the menu icon.
You can send feedback related to the following:
UMANG app
Department and department services.
Others

Question 64

I haven’t got a response from UMANG customer care, what should I do?

Accepted Answer

UMANG customer support team strives to get your concerns addressed at the earliest. Still, if you haven’t got a response from us. You can contact us using another medium such as:
Live chat
Email support
Phone support
In case you are trying to resolve your issue through email or phone, ensure that you use the correct email address and phone number, respectively.

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Jagananna Videshi Vidya Deevena

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