This e-book is a compilation of major events and major services offered by UMANG App that help citizens in improving ‘Ease of Living’.
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INTRODUCTION
Ministry of Electronics and IT, under the ambit of Digital India programme, has initiated several technology-led transformations towards improving ‘Ease-of-living’ for citizens. Mobile governance i.e. providing services through mobile phones was one of the key focus areas. Project UMANG was inspired from the vision of the Hon’ble Prime Minister and UMANG mobile application was envisaged to have a transformative and historic impact on the lives of citizens by allowing them to avail digital services on 24*7 basis, without any intermediary.
On November 23, 2017, the Hon’ble Prime Minister dedicated UMANG Mobile app to the Nation with 163 services and currently the app has 316+ government departments and 1750+ number of services. Within a short period of its successful running, UMANG mobile app bagged four major awards.
- Best m-Government Service award at 6th World Government Summit held at Dubai, UAE, in February 2018
- IDC Digital Transformation Awards 2018 in August, under the category Omni-experience Innovator, which recognized it as a Digital India Jury choice award 2018-19
- DARPG Gold award 2018-19 for Excellence in providing Citizen Centric Delivery
UMANG mobile app aggregates major government services of the Centre, States, and local bodies and important utility services to facilitate single point access anytime, anywhere.
UMANG supports 23 languages, requires about 21 MB space, helps in discovery of relevant services for the users and bookmarks them for frequent use. All DigiLocker documents are available on the home page and users can check popular and trending services on the dashboard.
UMANG has simplified the process of integration with government departments, without hiring any external agency, departments can onboard their services on UMANG within a week.
Core integrations of UMANG are Aadhaar, DigiLocker, e-Raktkosh, CIBIL, and Indian Railways. UMANG is also helping departments with GPR (Government Process Re-engineering) and upgradation of their individual platforms. On the one hand, UMANG team responds to the user, understands their pain points and interacts with the departments to improve the overall experience of end users.
UMANG has reached a level of more than 5 crore downloads and 5.61 crore registered users while maintaining an average Play Store rating of 4+ from more than 300K users feedback. On a daily basis, about 25,000 - 30,000 new users are registering on UMANG.
UMANG’s ‘Assisted Mode’ enables service delivery through 12 delivery partners including Common Service Centres (CSCs). The international version of UMANG mobile app is being made available in countries, such as USA, UK, Canada, Netherlands, Australia, New Zealand, Singapore and UAE.
Since its launch, UMANG has come a long way. The mobile application’s services count has now reached 1750+ ( From 316 Centre and States departments) and 386+ Cr. + transactions on services). This can be seen from the following graph:
AWARDS
Gold in "National Awards for e-Governance 2018-19" Hon'ble Minister Dr. Jitendra Singh, Secretary DARPG with UMANG team (Feb 27,2019)
Digital India Jury Choice Award - Hon'ble Minister Shri Ravi Shankar Prasad; Secretary, MeitY & UMANG team (Feb 22, 2019)
"Best m-Government Service Award 2018" by UAE Government at Dubai during 6th World Government Summit. HH Sheikh Bin Zayed Al Nahyan, Deputy Prime Minister & Minister of Interior, & Shri Neeraj Kumar, Project Director, UMANG (Feb 11, 2018)
"IDC Digital Transformation Awards 2018" under "Omni-experience Innovator" category. Shri Neeraj Kumar, Project Director, UMANG (Aug 18, 2018) receives award
AWARDS
Shri Ajay Sawhney, Secretary, MeitY with UMANG team
Shri M.S. Rao, Former P&CEO, NeGD with UMANG team
Shri Sanjeev Gupta, Former P&CEO, NeGD with UMANG team
Smt. Aruna Sundarajan, Secretary DoT with UMANG team
EVENTS
Current P&CO, NeGD, CEO, MyGov and CEO & MD, Digital India Corporation, Shri Abhishek Singh at the launch of UMANG's revamped version on July 1, 2020.
EVENTS
Hon’ble Minister Shri Ravi Shankar Prasad handing over the UMANG reference RFP to Hon’ble PM of Sri Lanka.
Launch of UMANG services, Tamil Nadu by Hon’ble Chief Minister Shri E.K. Palaniswami.
EVENTS
Launch of TRAI services on UMANG - Shri R.S. Sharma, Chairman, TRAI, Shri Ajay Sawhney, Secretary, MeitY, Shri M. S. Rao, Former P&CEO, NeGD and Shri S.K.Gupta, Secretary TRAI
Launch of Pensioners Portal on UMANG by Hon'ble Minister Dr Jitendra Singh
EVENTS
UMANG services has been showcased to the citizens on Digital India week 2022
UMANG services has been showcased to the citizens on Digital India week 2022
WORKSHOPS
UMANG workshop at Vijayawada, A.P. (Feb 11, 2020)
UMANG workshop, UP Government, Lucknow. Inauguration by Dr Dinesh Sharma, Hon'ble Dy CM (Dec 29, 2018)
UMANG workshop, MP Government, Bhopal (Dec 19, 2017)
UMANG workshop, MP Government, Bhopal (Dec 19, 2017)
Workshops
UMANG workshop, Haryana Government, Chandigarh (Jan 17, 2020)
UMANG workshop, Haryana Government, Chandigarh (Jan 17, 2020)
UMANG workshop, Tripura Government (March 7, 2019)
UMANG workshop, Bihar Government, Patna (March 08, 2019)
Buyer/Seller - mKisan
Through Buyer/Seller - mKisan service on UMANG, farmers can buy & sell products, create & share product carts and interact among themselves. The farmer gets the negotiating power and they can sell the product at a better price.
Kisan Sarathi
Kisan Sarathi offers services like farmer registration, query submission, expert consultations, FAQs, notifications, and profile updates on UMANG App. It empowers farmers with information and support, enhancing their farming experience.
m4agri
The integrated farming system in NER includes the revenue source components like livestock and fishing. This service has a special focus on livestock and fish farming. on UMANGcitizens can register, raise their queries and track their queries.
Coffee Board
Coffee Board allows citizens to register themselves as growers and helps citizens to register themselves as a Coffee Grower. They can also check application status on the UMANG App.
Gujarat-iKhedut
Gujarat-iKhedut helps Farmers/Applicants to apply for subsidies under multiple services such as: agricultural equipment, and offer assistance on construction of cattle shed and poultry farming, applicants can apply, and confirm their application status on UMANG.
Kisan Suvidha - PM-Kisan
Farmers can use following services on UMANG: Check beneficiary and Payment Status under PM-KISAN Scheme, Name correction as per Aadhaar, Register themselves, check the status and contact the helpdesk.
Kisan Suvidha- Fertilizers
Crop insurance on UMANG allows citizens to calculate premium, check application status, and apply online for crop insurance using a mobile number.
Kisan Suvidha - Kisan Rath
Kisan Rath allows farmers to check transport service providers details in their area, farmers can get video help, and contact details of their respective states and districts.
Crop Insurance
Crop insurance on UMANG allows citizens to calculate premium, check application status, and apply online for crop insurance using a mobile number.
Agriculture Marketing and Procurement
Farmers can easily check FPO/FPC/ Cooperative societies directory, APEDA’s Scheme, check commodity wise prices, nearby Mandi information, and information on state procurement portals.
Kisan Suvidha – Seeds
Citizens can easily check the seed dealer’s information of their respective states/ district and block in their area, they can also check various types of seed varieties on UMANG.
Kisan Suvidha - Farm Machinery
Citizens can get Manufacturers / Dealers of Agricultural Machinery details, Calculate subsidy, know application status, register for subsidy, Know about Custom hiring centers, check availability of agriculture machinery for sale and purchase.
Horticulture
Under Horticulture service, Farmers can know their application status using beneficiary ID/ mobile number and Aadhaar number on UMANG.
DD Kisan
Directly access DD Kisan Youtube channel on UMANG and watch updated content on farming, agriculture and many other discussions.
Animal Husbandry
Know about Common Disease and Cure, Benefits of Artificial Insemination (AI), Major Breeds, Major Vaccinations, Central Vaccination Schemes, Vaccinations and AI Schedules on UMANG.
Employee Provident Fund Organization (EPFO)
Citizens can check their PF balance, Raise claim, view Passbook, raise and track claim status, View EPFO office address, Register Grievance and update Jeevan Pramaan certificate using this app. The services are divided into following categories:
- Employee Centric Services
- Pensioner Service
- General Services
- Employer Centric Services
- Register & Track Grievance
Employees' State Insurance Corporation (ESIC)
Citizens can access ESIC services on UMANG App, they can check their profile, contribution and benefits , check claim status, download e-pehchan card and health Passbook, get to know ESI centers and file grievances on UMANG.
Jeevan Pramaan
BUnder the pensioners service, pensioners can generate and view life certificates using their mobile handset. An external biometric device is required for fingerprint authentication before generating the life certificate.
National Pension System (NPS)
The NPS subscribers can access the latest account details using PRAN and a password. Subscribers can browse through account information, change scheme preferences, contribute to subscriber accounts and many other functionalities.
Atal Pension Yojna
The Scheme provides pension to eligible citizens of age of 60. On UMANGusers can check their current holding, transaction statement, download e-Pran and they can also upgrade or downgrade their account
e-SamajKalyan
e- Samajkalyan helps citizens from Gujarat who belong to Scheduled Castes, Developing Castes, Socially and Economically Backward Classes, Minority communities and who are physically and mentally challenged persons, orphans, old aged, by applying for various schemes according to eligibility criteria to get economic support.
e-Shram
e-Shram is used for enrollment, registration, collection and identification of the required data of all the unorganized workers. On UMANG citizens can register themselves, update their profile, download UAN and view their profile.
National Digital Library of India
On UMANG learners can access digital resources (text/ audio/ video format), journals, lectures etc. for primary to postgraduate students & readers in all areas like Technology, Social Science, Literature, Law and Medical etc, and are accessible under National Digital Library of India service.
AICTE
UMANG users can check PAN-India list of approved institutes, apply for scholarship, track application status and check eligibility for PG- scholarship under the AICTE service.
Swayam Prabha
UMANG users can view content by NPTEL, IITs, UGC, CEC, IGNOU, NCERT and NIOS on UMANG App. Students can access various DTH channels having many titles, anytime anywhere.
National Scholarship Portal (NSP)
UMANG provides a common portal for various Scholarship schemes of Central and State Governments. Students can apply for Fresh/ renewal scholarships, track and check their eligibility.
University Grants Commission (UGC)
The user can view profile details and can check payment status for various scholarships paid and scheduled and can also view universities, colleges, Bureaus and ebook lists.
Central Board of Secondary Education (CBSE)
On UMANG, 10th & 12th class students can view CBSE board results every year. Also, they can access their issued marksheets through DigiLocker on the UMANG
National Testing Agency
National Testing Agency (NTA) has been established as a premier, specialist, autonomous and self-sustained testing organization to conduct entrance examinations for admission/fellowship in higher educational institutions. on UMANG students can view and download their admit card, confirmation details, score card of JEE, CUET, NEET (UG), GPAT, CMAT results.
AICTE Training And Learning (ATAL) Academy
AICTE Training & Learning Academy (ATAL Academy) facilitates through training and workshops to up-grade the knowledge and skills of faculty members of AICTE approved Institutions, Research Scholars, PG Scholars, Participants from Govt, Industry and staff of host institutions. on UMANG students can view the workshop details, check attendance, test marks, download certificates and verify their certificates on UMANG App.
Indian Culture
On UMANG App, The Indian culture repository currently has more than 12,000 rare books, 80,000 e-books, more than 27,00,000 archival documents, over 100,000 photo archives, almost 1,000 gazetteers, about 15,00,000 images and sections on musical instruments of India, and cuisine of India. Apart from all this, there are some very interesting curated stories about Indian history and heritage based on actual archival documents.
Jan Aushadhi Sugam
On UMANG, Jan Aushadhi Sugam service helps citizens to search for nearby Jan Aushadhi Kendra, generic medicines and provide feedback and suggestions, as well citizens can report bugs encountered while using the application.
Pharma Sahi Daam (NPPA)
Pharma Sahi Daam from NPPA is an online search tool for checking prices of Scheduled/Non-Scheduled medicines instantly at the time of purchasing medicines and for searching medicine substitutes. on UMANG App, citizens can search the medicine, register online complaint, check the ceiling price and view/track complaint
e-Raktkosh
e-RaktKosh is an initiative to connect and digitize blood banks. On UMANG, citizens can easily find the blood banks, check the blood availability, check camp schedule, and thalassemia patients can register and raise new requests.
ABHA
ABHA service helps citizens to maintain their health record at one place. Citizens can create PHR addresses via Health ID, mobile number, email address. Applications also provide provision to request the health data from the linked health care facilities, download ABHA card on UMANG and have a longitudinal view of the health data at the fingertips.
Carbon Neutral
Carbon neutral calculators can assess how citizens' lifestyle choices can impact the environment, on UMANG .By responding to a few simple questions, citizens can compute the level of CO2 emission.
eSanjeevaniOPD
eSanjeevani OPD application provides stay-home consultation service to citizens. It provides an interface to register patient profiles, view prescriptions and view OPD timings for his/her state. On UMANG App, citizens can view OPD timings, check patient profile, check past prescriptions, and check family members list.
LPG Gas - HPCL, BPCL & Indane
Citizens can book and refill cylinders from Indane, Bharat Gas, and BPCL agencies, they check profile and cylinder disbursement history, apply for a new connection, upload KYC details and many more service related requests on UMANG App.
Telangana MeeSeva
Telangana Meeseva application offers a range of government services to citizens, such as certificate issuance, bill payments and information related to various government schemes. On UMANG App, citizens of telangana can book online seva Pooja, apply for income, family, resident, EBC, and OBC certificate.
Digilocker
UMANG is integrated with Digilocker services, citizens can check the issued documents, access them anytime, save and upload them directly on their account.
My Aadhaar
My Aadhaar integration with UMANGhelps citizens to access a wide range of services, such as, locating enrolment centers, view authentication history, download Aadhaar, lock or unlock Aadhar, generate virtual ID and many more services.
Public Health Engineering Department
PHED department in Haryana offers many services on the UMANG platform. Citizens can apply for a new connections, lodge complaint, check status of their complain, and make bill payment for new connections on UMANG App
Passport Seva
Citizens on UMANG can get assistance on passport services. citizens can get advice on documents, locate centers, calculate fees and check status tracker and get appointment availability.
J&K Power Development Department
Citizens of Jammu and Kashmir can apply for a new electricity connection, change name, raise change ownership request, track status and many more services on UMANG App.
eSampark Chandigarh
e-sampark aims to bring together all citizen services for users on one app such as payments of electricity bills and water bills. citizens can pay electricity, water and get duplicate receipts on UMANG App
National Consumer Helpline
On UMANG, citizens can register grievances, regarding any defect or deficiency in the purchased service or product, check grievance history, get contact details, and read relevant knowledge base and related videos.
MyGov
MyGov is one of the biggest citizen centric platforms in India. On UMANG, citizens can be active partners in nation-building through participation in Tasks, Discussions, Polls, and Talks on MyGov platform
Centralized Public Grievance Redress and Monitoring System (CPGRAMS)
Citizens can register with the Public Grievance Redressal service to lodge grievances and complaints related to any government department. Register and view the status of their complaint.
SAMADHAN
SAMADHAN service helps individuals, trade unions or management to raise an industrial dispute to the respective Conciliation Officers which is connected with the employment or non-employment or the terms of employment or with the conditions of labor. Citizens can register themselves, raise disputes, track dispute status and download applications on UMANG App.
Direct Benefit Transfer Schemes
Citizens can apply for a new PAN Card, apply for change/correction details in PAN Card like change of name, address, DOB, Father name etc. locate nearest center, and track the application and many more services on UMANG.
CIBIL
CIBIL service on UMANG helps citizens to know their first free CIBIL score which is a 3 digit numeric summary of their credit history, derived by using details found in the banking and credit card accounts.`Citizens can also check myths and facts about CIBIL and read the current FAQ.
Parivahan Sewa- Vahan
Citizens can pay road tax for commercial vehicles for the following states, Delhi, Jammu & Kashmir, Rajasthan, Haryana, Himachal Pradesh, Uttar Pradesh, & view vehicle’s RC through DigiLocker on UMANG.
Indian Railways
Indian Railways on UMANG provides a wide range of services including passenger services, train running information, freight services, parcel services, and Rail Madad for efficient and convenient transportation solutions. Indian Railways offer following services:
- Rail Madad
- Passenger services
- Train running information
- Freight services
- Parcel services
Parivahan Sewa - Sarathi
Parivahan Sewa- Sarathi application allows citizens to apply for LLR, view or upload their license in DigiLocker. The service is accessible via UMANG.
Women Scientist Scheme
Department of Science and Technology’s Women Scientists Scheme, provides opportunities to women scientists and technologists (27-57 years), who had a break in career but desire to return. Search projects, check status, view sanctioned projects and other information on UMANG.
Arundhati Gold Scheme
Government of Assam initiated a scheme for girls to support their marriage. On UMANG citizens can apply for Arundhati Gold Scheme and track the status of their application.
Reproductive and Child Health (RCH)
To ensure quality services to pregnant women and children across the country, UMANG has integrated RCH service on its platform. Pregnant women and child can view ANC and immunization calendar on UMANG App
MGNREGA
MGNREGA aims to enhance livelihood security in rural areas by providing at least 100 days of wage employment in a financial year to every household whose adult members volunteer to do unskilled manual work. UMANG user can:
- Apply for a Job Card
- Track and download the Job Card by entering Job card number
TN MSME
MSME stands for Micro, Small and Medium Enterprises. These include start-ups and other business initiatives that are comparatively small in budget and have limited operations. On UMANG citizens can register and apply for the scheme, check the status & download the certificate.
Kaushal Panjee | Skills Register
Kaushal Panjee or Skill Register aims to be the first step for any rural youth looking for getting skilled or starting a business. Rural Youth can register, find the nearest training center on UMANGand connect to the training partners and banks working in collaboration with the Ministry of Rural Development.
ISRO
UMANG onboarded three services from ISRO, Indian Institute of remote sensing, NRSC Apprenticeship, and space application center, applicants can apply for fellowship programs, apply for the job posting and check their application status on UMANG App.
Future Prime Skill
FSP also Known as Future Skills Prime is a service through which a candidate can update their details for getting DBT benefits related to the subscribed courses. On UMANG citizens can update their profile details and track their application.
Skill India
NSDC has introduced an initiative that allows aspirant candidates to register for skill training and learning and employment opportunities through the online portal. On UMANG aspirants can register, find the training center and check the training status.
eCourts
Citizens can save all cases of interest using the ‘Add Case’ button, view the cause list of a particular case based on details such as Court Complex Name, Judge Name, search for case status using different search parameters and Users can view their case status using CNR no. or QR code on UMANG App.
Nyaya Bandhu
Marginalized individuals, seeking quality legal advice and counsel can use this service on UMANG to connect with volunteer ‘Advocates’. Registrations are available for individuals and advocates.
Delhi Police
Delhi Police service on UMANGallows citizens to view details of missing mobile phone, stolen vehicle, missing person, unidentified person and dead body. Citizens can also get information on traffic advisory, traffic alert, and traffic complaints.
Madhya Pradesh Police
Users can avail important services such as telephone numbers and helpline numbers of the senior offices/police stations, search for seized vehicles, search for missing persons and unknown dead bodies.
UP COP
The UP COP provides a range of services such as FIR registration, view/download FIR, Lost Item Registration, Road Accident Details on UMANG App.User can get information about unidentified Dead Bodies and Missing Person on UMANG.
Uttarakhand-CCTNS
Through Uttarakhand-CCTNS On UMANGcitizens can apply for various services such as view FIR, Complaint register, cyber crime complaint register, track status of their request.
Tamil Nadu Police
On UMANGTamil Nadu Police service helps citizens to view Complaint Status, FIR status, CSR Status and Vehicle Status.
Indian Meteorological Department (IMD)
All UMANG users can view the status of current weather, city forecast and rainfall information. Also, tourism forecasts and cyclone related information can be checked. Warnings related to expected severe weather can be viewed on different geographies of India.
Department of Posts
The Department of Posts allows citizens to validate pin code and calculate the cost of any postage based on the weight and size dimensions of the package.
Mera Ration
Citizens all over India can check their ration card details, commodity balance of respective months, last 6 months transaction details and locate the nearest fair price shop within the 10 Km radius to the geo location of the citizens.
Damini
Damini Lightning Alert application on UMANG warns the citizens about the lightning on the basis of their geography. Citizens can check lightning alerts in their location. Citizens can view the lightning alert which occurred in the last five minutes, ten minutes, and 15 minutes on the map.
E- GOPALA
e-GOPALA provides a platform to farmers in the country for managing livestock including, citizens can register, get information on ayurvedic veterinary medicines, Calculate balanced diet for animals, get frozen semen, IVF Embryos details on UMANG.
- Andhra Pradesh
- Arunachal Pradesh
- Assam
- Bihar
- Haryana
- Jharkhand
- Meghalaya
- Sikkim
- Tripura
- Chandigarh
- Chhattisgarh
- Delhi
- Goa
- Gujarat
- Himachal Pradesh
- Jammu & Kashmir
- Madhya Pradesh
- Manipur
- Mizoram
- Nagaland
- Rajasthan
- Ladakh
- Tamil Nadu
- Telangana
- West Bengal
- UttarPradesh
- Uttarakhand
Union Territories:
- Andaman and Nicobar Islands
- Chandigarh
- Dadra and Nagar Haveli
- Delhi (National Capital Territory of Delhi)
- Puducherry
- Ladakh
- Jammu and Kashmir
1750+ Citizen centric services from 316+ departments of 26 States and 7 Union Territories are available on UMANG. Users can avail all these services anytime (24x7), anywhere just on the click of a button.
Following is the list of some important services and service categories. Details can be explored on UMANG mobile app and web:
- Users can register with different departments of State governments for availing various services
- Apply for various types of certificates issued by the Government, such as Birth, Death, Domicile, Income, Caste (OBC/ SC/ ST) etc.
- Apply for various property related documents/ certificates, property tax details, transfer of property, lost property registration, application for issuance of property issuance, Application for Issuance of Family Income/Property Certificate for Rehabilitation Assistance Scheme by Tehsildar- J&K.
- Apply for various types of registrations, such as for marriage, age, domicile, cast certificates, cooperative Society with limited liability etc.
- Apply for various Ration Card services.
- Avail municipality related services, such as applying for new water & sewer connections in various states.
- Lodge complaint related to water, sewage, flood water, water bills
- Avail services of MP, TN, UK & Delhi Police, such as view details of missing mobiles/ vehicles/ persons, traffic advisory/ alerts, lodge traffic complaints, lodge & view lost reports and check important contacts/ helpline numbers
Efficiency Enhancements
UMANG is contributing in enhancing transparency and efficiency in services delivery and bringing down the overall cost of promotion.
Way Forward
UMANG targets to bring major services that are remaining of the Central and the State government departments in the next 2 years. To increase the reach of UMANG beyond smartphone users, enhance accessibility to the differentally-abled and less educated and service delivery through ‘Artificial Intelligence based Voice Assistant’ is being planned.
Efficiency Enhancements
UMANG is contributing in enhancing transparency and efficiency in service delivery and bringing down the overall cost of promotion.
Way Forward
UMANG targets to bring major services which are remaining in the Central and the State government departments in the next 2 years. To increase the reach of UMANG beyond smartphone users, enhance accessibility to the differently-abled and less educated and service delivery through ‘Artificial Intelligence based Voice Assistant’ is being planned.
This ebook is a compilation of major events and major services offered by UMANG that help citizens in improving ‘Ease of Living’.