Indian Railways, under the Ministry of Railways, provides a wide range of services including passenger services, train running information, freight services, parcel services, and Rail Madad for efficient and convenient transportation solutions.
Monday to Saturday 09:00 AM - 06:00 PM
Rail Bhawan, 256-A, Raisina Road, Rajpath Area, Central Secretariat, New Delhi, Delhi 110001
Users can lodge grievances related to consumer issues. Users can also provide feedback corresponding to the lodged grievance according to their satisfaction level.
Users can view their grievance history. They can also filter the grievance on the basis of status.
Additional documents can be uploaded for the registered grievances. This feature will be enabled for grievances with "in-progress" status only.
Users can view contact details of state commission and district forum. The district-wise. Name, Phone No. (Office), Phone No. (Res) and Fax details are displayed.
Users can view answers of common industry-related questions. This helps the users to get knowledge of consumer-issues across industries.
Users can avail the service of related videos to view and share videos provided by the department. Users can click these videos to view them and click the share icon next to the video to share them.